Corrections

The policy

Any factual error in anything NASHVILLE publishes gets corrected as soon as we can confirm it, on the page where it appeared. We do not delete a page to make an error go away, and we do not quietly replace a wrong fact with a right one on anything that affected a reader’s decision.

Correcting the record is not a favor to whoever reported the error. It is the reason the rest of the site is worth reading.

What we correct

• Wrong addresses, phone numbers, websites, or booking links.
• Wrong hours, closure days, or seasonal schedules.
• Wrong prices, cover charges, fees, or price ranges.
• Wrong event dates, times, venues, lineups, or ticket details.
• Misspelled names of people, businesses, streets, or neighborhoods.
• Misattributed quotes, or claims attributed to the wrong source.
• Claims about ownership, chefs, management, or affiliation that are out of date.
• A description of a place that no longer matches what is there.
• A missing or wrong disclosure of a paid, sponsored, or comped relationship.

Corrections, updates, and disagreement

A correction means we published something that was not true when we published it. A correction notice goes on the page.

An update means the fact was right and the world changed: a restaurant raised prices, a venue changed its hours, a hotel finished a renovation. Updates change the listing and move its checked date. They are not marked as corrections because we did not make an error.

A disagreement about a judgment is neither. If you think a recommendation is wrong rather than a fact, the route for that is in how we choose. We take those seriously, and they can lead to a re-visit, but they are not handled as corrections.

How corrections appear on the page

Corrections are shown on the affected page, not buried on this one. Each carries the date it was made, what was wrong, and what it says now. For example:

• The notice stays on the page permanently. We do not remove it once the page has been corrected.
• The page’s updated date changes so the revision is visible in the byline.
• If the error was serious enough to have changed a reader’s plans, we say what the page previously claimed, not just what it says now.
• If an error appeared in a newsletter or a social post, the correction goes out on the same channel.
• If a piece is wrong beyond repair, we mark it as withdrawn and explain why rather than deleting it.

How to submit a correction

Email corrections@nashroam.com. To help us move quickly, include:

• The URL of the page, and the sentence or field that is wrong.
• What it should say instead.
• How you know, if you can share it: a link to the business’s own page, a confirmation email, a photo of posted hours, or the date you were there.
• Whether you are connected to the business, which is useful context, not a problem.

What happens next

• We aim to acknowledge correction reports within two business days.
• An editor checks the claim against a primary source. We correct on evidence, not on assertion, including our own.
• Clear factual errors are usually fixed the same day they are confirmed. Anything requiring a re-visit takes longer, and we will tell you that it is in progress.
• We reply to let you know what we changed, or why we did not. You do not have to chase us for an answer.

Requests to remove accurate but unflattering coverage are not corrections, and buying advertising does not change that. The reasoning is in our editorial standards and on the advertising page. For anything that is not a correction, see the contact page.